Return Policy
RETURN POLICY – Búa Salon & HAUS OF BÚA
Effective Date: 1-1-2020
1. Introduction:
This Return Policy (the "Policy") governs the terms and conditions under which customers of Búa Salon & HAUS OF BÚA (the "Company," "we," "us," or "our") may return purchased goods. By placing an order through our online platform, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy forms an integral part of the overall Terms and Conditions governing your use of our website and purchase of our products.
2. Eligibility for Returns:
2.1. Timeframe: To be eligible for a return, the item(s) must be postmarked for return within fourteen (14), calendar days from the date of delivery to the Customer.
2.2. Condition of Goods: Returned items must be in their original, unused, unworn, and resalable condition. All original tags, labels, and any accompanying packaging must be intact and included with the return. Items showing signs of wear, damage, alteration, or removal of tags will not be accepted for return and may be sent back to the Customer at their expense.
2.3. Non-Returnable Items: Certain items are excluded from our return policy for hygiene reasons, legal restrictions, or as explicitly stated at the point of sale. These non-returnable items include, but may not be limited to:
* Final Sale Items: Products clearly designated as "Final Sale" or "Non-Returnable" at the time of purchase.
* bathing suits, body suits, earrings, intimate apparel.
3. Return Procedure:
3.1. Return Authorization:
* Contacting our customer support team via email at info@buasalons.com.
The request must include the order number, a clear identification of the item(s) to be returned, and the reason for the return.
3.2. Issuance of RA: Upon review and approval of the return request, the Company will issue an RA number and provide the Customer with specific instructions for returning the item(s). Returns sent without a valid RA number may be refused and returned to the sender.
3.3. Return Shipping:
* The Customer is responsible for all return shipping costs and for ensuring the safe and trackable delivery of the returned item(s) to the Company. The Company recommends using a shipping method that provides tracking and insurance, as the Company is not responsible for items lost or damaged during return shipment. Returns should be sent to: 605 Fire Island Ave , Babylon, NY, 11702.
4. Refunds:
4.1. Inspection and Processing: Upon receipt of a returned item, the Company will conduct an inspection to ensure that the item meets the eligibility criteria outlined in Section 2. This process may take 7 business days from the date of receipt.
4.2. Refund Approval: If the returned item is approved, the Company will initiate a refund to the original method of payment used for the purchase.
4.3. Refund Amount: The refund will be for the purchase price of the returned item(s), excluding any original shipping charges paid by the Customer, unless the return is due to a defect in the product or an error on the part of the Company. Any applicable return shipping fees (as per Section 3.3) or restocking fees (as per Section 4.4) will also be deducted from the refund amount.
4.4. Restocking Fees: The Company reserves the right to charge a restocking fee of 10% of the purchase price for returns that do not comply with the terms of this Policy, such as returns received outside the specified timeframe or without original packaging.
4.5. Processing Time: Please allow 15 business days from the date the refund is initiated for the credit to appear in your account, depending on your financial institution.
5. Exchanges:
Limited Exchanges: The Company may, at its sole discretion, offer exchanges for the same item in a different size or color, subject to availability. Customers wishing to request an exchange should indicate this when requesting a Return Authorization. The Company will communicate whether an exchange is possible and provide further instructions.
6. Damaged or Defective Items:
6.1. Upon receipt of a damaged or defective item, the Customer must notify the Company within 7 calendar days of delivery by contacting our customer support team at info@buasalons.com and providing photographic evidence of the damage or defect.
6.2. Upon verification of the damage or defect, the Company will, at its sole discretion, offer one of the following remedies:
* A full refund, including original shipping charges.
* A replacement of the item, subject to availability.
* Another mutually agreeable resolution.
6.3. The Company will provide instructions for the return of the damaged or defective item, and the Company will typically bear the cost of return shipping in such cases.
7. Governing Law:
This Return Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising out of or relating2 to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, New York.
8. Amendments:
The Company reserves the right to modify or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our4 website. It is the Customer's responsibility to review this Policy periodically for any updates.
9. Contact Information:
If you have any questions or concerns regarding this5 Return Policy, please contact us at:
Búa Salon & HAUS OF BÚA
605 Fire Island Ave
Babylon Ny 11702
By proceeding with a purchase, you signify your acceptance of this Return Policy.
shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 2-5 business days of payment confirmation. Processing time may be longer during peak seasons or promotions.
Orders placed after 3 PM EST will be processed the next business day.
We do not process or ship orders on weekends or holidays.
Shipping Methods and Delivery Times
Domestic Shipping:
We offer the following shipping methods within USA:
GROUND: Estimated delivery time 14 DAYS
EXPRESS: Estimated delivery time 8 DAYS
OVERNIGHT: Estimated delivery time 2 DAYS
Please note: Delivery times are estimates and may vary depending on your location and other factors beyond our control.
International Shipping:
We currently ship to select international destinations. Please contact us at INFO@BUASALONS.COM to inquire about shipping to your country.
International shipping times vary depending on the destination country and chosen shipping method. You can expect delivery within 21 BUSINESS DAYS.
Customers are responsible for any customs duties, taxes, or import fees that may apply.
Shipping Costs
Shipping costs are calculated based on your order total, shipping destination, and chosen shipping method. You can see the exact shipping cost during checkout before you complete your purchase.
We offer free shipping on all orders over75$
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package's progress from that.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at
Returns and Exchanges
For information on our return and exchange policy, please refer to our separate [Return Policy] page.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at INFO@BUASALONS.COM. Please note that returns will need to be sent to the following address: 605 Fire Island Ave., Babylon NY 11702
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at INFO@BUASALONS.COM.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, BIKINIS, BODYSUITS, UNDERWEAR ETC: custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@BUASALONS.COM
Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at INFO@BUASALONS.COM so we can assist you.
Returns and Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at INFO@BUASALONS.COM. Please note that returns will need to be sent to the following address: 605 Fire Island Ave., Babylon NY 11702
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at INFO@BUASALONS.COM.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, BIKINIS, BODYSUITS, UNDERWEAR ETC: custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@BUASALONS.COMFor information on our return and exchange policy, please refer to our separate
Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at INFO@BUASALONS.COM.